Questions riders ask

A luxury sedan is $95 flat from the Loop, River North and Streeterville, including tolls, parking, meet and greet and gratuity. SUVs and Sprinters are quoted when you book and the rate never changes afterwards.

We track the flight from departure and move the pick-up automatically. Wait time at O'Hare and Midway is free for the first 60 minutes after landing.

Three hours before a domestic departure from O'Hare, three and a half for international. Add 20 to 40 minutes from the Northwest or West suburbs depending on the expressway.

Yes — infant, toddler and booster seats, fitted and checked before pick-up. The first seat is free on every ride.

Yes. Corporate accounts are invoiced monthly with cost centres and trip codes, and we can bill by department. Personal bookings are charged to the card on file after the ride.

Use the instant quote form on the homepage, text or call dispatch, or email reservations. Online quotes are confirmed in a couple of minutes.

By distance, vehicle class and time of day, shown to you before you confirm the booking. Airport rates from downtown are published on our rates page.

Free cancellation up to 2 hours before pick-up. Cancellations inside that window may be charged a fee — ask dispatch for the specifics on your booking.

No — tolls, standard wait time and gratuity are included in the flat rate for point-to-point and airport trips.

Downtown Chicago, the Northwest and West suburbs, and the North Shore, plus long-distance runs to Milwaukee, Madison, Indianapolis, South Bend and Detroit. See the service areas page for the full list.

Yes — point-to-point trips are one-way by default. Round trips and wait-and-return can be booked together for a combined rate.

Small, carried pets are generally fine — tell dispatch when you book so the right vehicle is assigned.

Major credit cards for individual bookings, and monthly invoicing for corporate accounts.